Privacy Policy

Privacy Policy for The Old Cider Press Barn

Last Updated: March 1, 2025

At The Old Cider Press Barn, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a booking, or interact with us in any way.

Please read this policy carefully to understand our practices regarding your personal data. By visiting our website or making a booking, you are accepting and consenting to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of personal information:

1.1 Information You Provide to Us

• Contact information (such as name, email address, postal address, and telephone number)
• Booking information (such as dates of stay, number of guests, and special requests)
• Payment information (such as credit card details, though we do not store complete payment information on our servers)
• Correspondence you send to us
• Feedback and reviews you provide about your stay
• Information provided when you subscribe to our newsletter

1.2 Information We Collect Automatically

• Technical information, including your IP address, browser type and version, time zone setting, operating system, and platform
• Information about your visit, including the full URL clickstream to, through, and from our website, pages you viewed, page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs)
• Information collected via cookies (please see our separate Cookie Policy for details)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Fulfill Our Contract With You

• Process your booking and provide the accommodation and services you have requested
• Process payments and refunds
• Communicate with you regarding your booking or stay
• Respond to your inquiries or requests

2.2 For Our Legitimate Interests

• Improve our website and services
• Customize your experience on our website
• Monitor and analyze usage patterns and trends
• Prevent and detect fraud or abuse
• Enforce our terms and conditions
• Send you information about special offers, promotions, or other marketing communications (where you have not opted out)

2.3 With Your Consent

• Send you marketing communications and newsletters where you have specifically agreed to this
• Use your reviews or feedback in our promotional materials (with your explicit permission)
• Use cookies that are not essential for the functioning of our website

2.4 To Comply With Legal Obligations

• Comply with legal requirements (such as tax regulations requiring us to keep certain records)
• Respond to lawful requests from authorities

3. How We Share Your Information

We may share your personal information with:

3.1 Service Providers

We share your information with third-party service providers who perform functions on our behalf, such as:

• Payment processors
• Booking platforms
• Website hosting providers
• Email service providers
• Analytics providers

These service providers are required to protect your information and only use it for the specific purposes we have instructed.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers

If we sell or transfer our business or assets, your personal information may be transferred to the buyer or new owner. In such case, the new owner would be required to honor the commitments we have made in this Privacy Policy.

3.4 With Your Consent

We may share your information with third parties when you have given your consent to do so.

4. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

While we take all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

5. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure of your personal data
• The purposes for which we process your personal data
• Whether we can achieve those purposes through other means
• The applicable legal requirements

For tax purposes, we typically keep booking information for 7 years.

6. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information, including the right to:

6.1 Access Your Data

You have the right to request a copy of the personal information we hold about you.

6.2 Correct Your Data

You have the right to request that we correct any inaccurate or incomplete information about you.

6.3 Erase Your Data

You have the right to request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

6.4 Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.

6.5 Data Portability

You have the right to request that we transfer your personal information to you or to a third party in a structured, commonly used, machine-readable format.

6.6 Object to Processing

You have the right to object to the processing of your personal information in certain circumstances, particularly for direct marketing purposes.

6.7 Withdraw Consent

If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Marketing Communications

We may send you marketing communications about our properties, services, and promotions that we think may be of interest to you. You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you
• Contacting us using the details below

8. Cookies

Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

9. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

10. Children's Privacy

Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any information on this website.

11. International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in the United Kingdom, and our third-party service providers and partners operate in various countries. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "last updated" date displayed at the top of this Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you are not satisfied with our response to your concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.